Privacy Policy

Privacy Policy

Last Updated: June 2026

LeakEnd Leak Finding Services Pty Ltd("we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, contact us, or use our services.

1. Information We Collect

We may collect personal information including:

  • Name

  • Phone number

  • Email address

  • Property address

  • Details relating to your plumbing, leak detection or water filtration enquiry

  • Information submitted through contact forms

  • Information provided during phone calls, emails or online enquiries

We may also automatically collect certain technical information, including:

  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Cookies and analytics data

2. How We Collect Information

We collect personal information when you:

  • Submit a contact form

  • Request a quote

  • Call or email us

  • Book a service

  • Subscribe to marketing communications

  • Interact with our website

3. How We Use Your Information

We may use your information to:

  • Respond to enquiries

  • Provide leak detection, plumbing and water filtration services

  • Prepare quotes and invoices

  • Schedule appointments

  • Improve our website and services

  • Send service updates and relevant communications

  • Comply with legal obligations

4. Marketing Communications

From time to time, we may send you information about our services, special offers, maintenance reminders or industry updates.

You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option provided in our communications.

5. Disclosure of Information

We do not sell or rent your personal information.

We may disclose your information to:

  • Employees and contractors involved in delivering services

  • Service providers assisting with website hosting, marketing or administration

  • Professional advisers

  • Government authorities where required by law

6. Cookies and Analytics

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

We may use third party services such as Google Analytics, Meta Pixel and similar tools to understand how visitors interact with our website and advertising campaigns.

You can control cookies through your browser settings.

7. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

While we strive to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.

8. Access and Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete or outdated.

To make a request, please contact us using the details below.

9. Third Party Websites

Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page and become effective immediately upon publication.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

LeakEnd

Website: https://www.leakend.com.au

Email: parchibald@leakend.au

Phone: 0480681692

Address: Croydon Hills, VIC 3136.